Request for Proposal - Human Services User Group Resident Management System

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On behalf of multiple Minnesota government entities, MnCCC and the Human Services User Group is seeking a qualified vendor to provide a resident management system. As a joint powers organization, MnCCC works closely with many Minnesota counties. MnCCC has gathered the Human Services User Group, which consists of representation from multiple Minnesota counties. Primary goals with this RFP process are to identify a vendor partner who will: 1) provide a quality resident management system that meets various county needs; 2) ensure the system meets all compliance and legal requirements, including for the timely generation of reporting and documents for internal and external parties, as those requirements are defined in compliance section listed in this RFP; 3) work with the Human Services User Group to identify develop, and deliver enhancements on a scheduled basis as requested while maintaining standardization across counties; and 4) demonstrate a dedication to ongoing quality and solution-oriented support. The User Group is especially interested in establishing a long-term partnership with a vendor committed to build out several integrations and identify efficiencies across many areas. We anticipate the selection of a vendor or vendors by May 10, 2024.

Ongoing Support & Maintenance

MnCCC and the Human Services User Group are seeking a long-term partner. In addition to a quality software product, the vendor should provide a high-quality level of ongoing support for the software tool. In addition to support, the vendor should outline a robust maintenance plan and schedule to ensure the software tool is well maintained and continues to function at a high-level of performance.

It is expected that the selected vendor will participate in monthly and quarterly user group and advisory committee meetings and select subcommittee meetings.

Project Timeline

Proposals are due via email ( by Friday, March 1, 2024 at 5 p.m. CT.

Schedule benchmarks: Vendors are encouraged to note these dates prior to submitting a proposal. MnCCC may adjust the schedule as needed. (All dates are 2024 unless otherwise indicated.)

RFP Release

January 19

Security Studio evaluation available to vendors upon request

February 1

RFP initial questions due (via email)

January 31

Release of user group answers to initial questions

February 12

RFP meeting with vendors and user group

February 15

Proposal due date

March 1

Notification of finalist vendor(s) and next steps

March 18

User group follow up with all vendors with a status update

March 22

Supplemental information due (as requested by the user group)

March 29

Finalist vendor demonstrations

April 11-19

Meetings with vendor references

April 22-30

Second round of demonstrations (as needed)

May 1-9

Vendor finalist selection by

May 10

Notification of vendor next steps

May 15

Contract negotiations

May 15-June 14

Contract signature date (goal)

June 28

Learn More 

Official Request for Proposal (RFP)
MnCCC Bylaws
MnCCC Vendor Contract Guidelines



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